REGAIN BALANCE - Counselling, Health & Wellbeing

During your first session, I will spend time getting to know you better and understand what brings you to counselling. You will also have the opportunity to ask any questions you may have about the counselling process and discuss your goals and expectations.

Open and honest communication between the counsellor and the client is essential for building trust and rapport. It creates a safe space where you as the client feels heard, respected, and understood, encouraging you to share openly without judgement. This will strengthen the therapeutic relationship and supports effective, meaningful progress. 

A counselling session typically lasts for 60-minutes, although session length may vary depending on your specific needs and preferences.  

Longer session times can be arranged if needed, and brief individual sessions up to 30-minutes are available for current clients who may require a shorter sessions to touch base on a more regular basis.

This is a common question and the short answer is that registered counsellors are not included on a MHCP therefore ineligible to offer a Medicare rebate as they are not yet registered with the Australian Health Practitioner Regulation Agency (AHPRA). At this stage only MH Social Workers, Psychologists and Psychiatrists can offer a Medicare rebate. 

Despite this current regulation, most counsellors will accept a referral from a general practitioner (GP) and already charge a lower standard fee then other MH providers.  The full fee charged is often comparable to the gap fee charged by other providers, therefore the out of pocket costs can work out to be approximately the same for the client.

Yes. Clients who are members of the following health funds may be eligible to claim a private health rebate for this counselling service depending on their cover.

Regain Balance is a registered provider with Medibank Private, BUPA, AHM, and HCF along with the Australian Regional Health Group (ARHG) including:   

Nurses & Midwives Health

ADF Family Health Program (Navy Health)

AIA Health Insurance

CUA Health

Emergency Services Health Fund

Frank Health

GMHBA

HBF

Mildura Health Fund

Phoenix Health

Police Health

St Luke's Health

Teachers Health

TUH Health Fund

UniHealth

Westfund 

Yes. Regain Balance is now a registered provider with Return To Work SA (RTWSA).

This means we can support South Australians through telehealth counselling services, helping clients on their return-to-work journey while prioritising their mental health and wellbeing.

RTWSA has recently expanded eligibility for counsellor provider registration to include qualified counsellors across Australia — a progressive step in ensuring more people have access to the support they need.

Yes. Self-managed or plan-managed participants may be eligible to claim counselling services if their plan includes the item code 15_043_0128_1_3 – Improved Daily Living Skills – Individual Counselling.   

All services are subject to applicable NDIS fees in accordance with the most recent guidelines. Discounts do not apply for NDIS funded clients.

A reduced fee applies to pension or concession card holders.

A reduced fee is also applied for individual counselling for children under 16 years of age.

Only one discount applies at any one time and discounts do not apply to NDIS funded clients.

Sessions are payable on the day of service.  Invoices are only issued to NDIS funded clients, however, may be issued under certain circumstances or by prior agreement.  

In cases of financial hardship, payment plans can be negotiated for current clients.

All payments can be made by cash, debit or credit card, direct deposit, in person or online.